WEBVTT

00:00:00.100 --> 00:00:03.600
I don't accidentally Amazon orders made on your Echo really

00:00:03.600 --> 00:00:04.600
so easy.

00:00:09.600 --> 00:00:12.600
Save that voice ordering enabled on your Amazon Echo and someone

00:00:12.600 --> 00:00:15.800
in Brittany says and buy more laundry detergent next thing,

00:00:15.800 --> 00:00:18.200
you know, you've got an email from Amazon telling you that in

00:00:18.200 --> 00:00:21.600
order is on the way luckily Amazon's giving us away to cancel

00:00:21.600 --> 00:00:24.000
accidental orders, but you have to act fast.

00:00:24.000 --> 00:00:24.700
How you do it?

00:00:24.700 --> 00:00:28.500
Why can't your Amazon Echo account and go to your orders and

00:00:28.500 --> 00:00:29.200
find the product.

00:00:29.200 --> 00:00:30.500
You don't want my case.

00:00:30.500 --> 00:00:34.000
It was laundry detergent click cancel items and follow this

00:00:34.000 --> 00:00:37.300
course if you wait too long and it ships you can return those

00:00:37.300 --> 00:00:39.500
products. So sometimes there may be a fee to do.

00:00:39.500 --> 00:00:43.200
So now what happens if you inadvertently buy a song or album

00:00:43.200 --> 00:00:46.500
through the Amazon digital music store or purchase an app through

00:00:46.500 --> 00:00:49.900
its App Store short answer it's yours whether you want it or not.

00:00:49.900 --> 00:00:53.000
The only exception to this is if you order a song or album

00:00:53.000 --> 00:00:56.100
through Alexa Amazon's policy allows you to get a refund for

00:00:56.100 --> 00:00:59.000
voice purchases of Music requested within 7 days,

00:00:59.000 --> 00:01:02.000
but to get that refund you have to contact customer service

00:01:02.000 --> 00:01:06.100
might just be worth learning to like Celine Dion for the headaches

00:01:06.100 --> 00:01:07.900
associated with talking to customer service.

00:01:09.500 --> 00:01:12.900
Here's how you make it harder for those accidents to happen

00:01:12.900 --> 00:01:16.500
log into your Amazon account and go to manage address and click

00:01:16.500 --> 00:01:20.000
one click settings find the one click status box and click

00:01:20.000 --> 00:01:21.200
the turn off everywhere.

00:01:21.200 --> 00:01:25.000
But for movies go to Amazon video settings and create a five-digit

00:01:25.000 --> 00:01:28.600
pin the parental control section to control your kids by through

00:01:28.600 --> 00:01:31.500
the App Store and set the control to on in the app itself

00:01:31.500 --> 00:01:35.400
under settings for Alexa enabled devices create a voice pin or

00:01:35.400 --> 00:01:37.100
turn off voice purchasing completely.

00:01:37.100 --> 00:01:38.600
It really is so easy.