1
00:00:00,062 --> 00:00:02,645
(upbeat music)

2
00:00:08,296 --> 00:00:10,989
- I think our onboarding,
it has evolved a lot

3
00:00:10,989 --> 00:00:13,740
because, this is something
that we're always learning,

4
00:00:13,740 --> 00:00:15,390
we always ask new people
when they're joining

5
00:00:15,390 --> 00:00:16,366
what could we have done better?

6
00:00:16,366 --> 00:00:18,500
What did you not understand?

7
00:00:18,500 --> 00:00:19,620
What was missing?

8
00:00:19,620 --> 00:00:22,740
We also have culture
buddies in our onboarding.

9
00:00:22,740 --> 00:00:25,540
So someone will have their direct manager.

10
00:00:25,540 --> 00:00:27,820
They'll have a role buddy,
which is someone who

11
00:00:27,820 --> 00:00:29,800
knows a lot about their role

12
00:00:29,800 --> 00:00:31,260
and kind of understand the challenges

13
00:00:31,260 --> 00:00:32,390
that they may be facing.

14
00:00:32,390 --> 00:00:33,330
And then they have a culture buddy

15
00:00:33,330 --> 00:00:35,260
which is just to introduce
them to buffer culture.

16
00:00:35,260 --> 00:00:36,160
And a lot of times,

17
00:00:36,160 --> 00:00:39,880
that means working remotely
for the first time.

18
00:00:39,880 --> 00:00:41,950
The last time I helped onboard a teammate

19
00:00:41,950 --> 00:00:44,610
there were a lot of documents
for them to go through,

20
00:00:44,610 --> 00:00:47,230
we started had like daily
checklists for them to check off,

21
00:00:47,230 --> 00:00:49,130
we try to have these people,
their culture buddies

22
00:00:49,130 --> 00:00:50,370
and other people on the team

23
00:00:50,370 --> 00:00:53,490
present with them during their
time zone to welcome them.

24
00:00:53,490 --> 00:00:54,540
There are a lot of components to it.

25
00:00:54,540 --> 00:00:56,110
But ideally the idea is that

26
00:00:56,110 --> 00:00:57,310
they're getting a lot of information

27
00:00:57,310 --> 00:01:00,320
but spread out over the
course of their onboarding,

28
00:01:00,320 --> 00:01:01,850
so we're not trying to have
them do everything at once

29
00:01:01,850 --> 00:01:03,340
which is why we have checklists,

30
00:01:03,340 --> 00:01:04,720
and they have a lot of support.

31
00:01:04,720 --> 00:01:06,370
So if this paper doc

32
00:01:06,370 --> 00:01:08,610
or whatever it is that we might use

33
00:01:08,610 --> 00:01:10,510
to help them we do use paper currently

34
00:01:10,510 --> 00:01:12,790
isn't working or doesn't
answer a question.

35
00:01:12,790 --> 00:01:14,600
They have a human that they can talk to.

36
00:01:14,600 --> 00:01:17,150
- Asynchronous or online

37
00:01:17,150 --> 00:01:21,900
communication works really
well when you have a baseline

38
00:01:21,900 --> 00:01:24,650
of friendship and understanding
and relationships.

39
00:01:24,650 --> 00:01:28,130
So this is something that
we are obviously limited

40
00:01:28,130 --> 00:01:29,410
in at the moment,

41
00:01:29,410 --> 00:01:33,520
but usually when we're not in COVID times

42
00:01:33,520 --> 00:01:36,090
we do try to have someone,

43
00:01:36,090 --> 00:01:37,560
someone who's brand new

44
00:01:37,560 --> 00:01:40,430
travel to an area where

45
00:01:40,430 --> 00:01:42,580
they can meet at least one other person.

46
00:01:42,580 --> 00:01:44,210
And that really changes the experience

47
00:01:44,210 --> 00:01:46,970
because once you've shared a beer,

48
00:01:46,970 --> 00:01:51,313
or a seltzer or whatever
is your cup of tea,

49
00:01:52,530 --> 00:01:55,240
it just feels different
to then communicate

50
00:01:55,240 --> 00:01:56,073
in a written way,

51
00:01:56,073 --> 00:02:00,230
because it leaves a lot of interpretation

52
00:02:00,230 --> 00:02:02,770
when you can't see someone's face,

53
00:02:02,770 --> 00:02:05,160
or hear them, hear their tone.

54
00:02:05,160 --> 00:02:08,450
And so it is really helpful
to have teams gather.

55
00:02:08,450 --> 00:02:10,023
It just sets that tone of,

56
00:02:11,030 --> 00:02:12,470
where we know each other

57
00:02:12,470 --> 00:02:15,120
and we have trust and we have friendship,

58
00:02:15,120 --> 00:02:18,510
and that really helps with
making asynchronous communication

59
00:02:18,510 --> 00:02:19,343
a lot smoother.

60
00:02:24,589 --> 00:02:27,256
(water rushing)