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(inspirational music)

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- We all know people who
hate hopping on the phone.

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Why call when you can use Slack or email?

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But a phone call isn't a burden,

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it's actually an opportunity.

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On a call, you can hear when people change

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their tone or pitch.

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Or when they're passionate
about a subject.

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Even silence can speak volumes.

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All these cues are nearly
impossible to recognize

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in an email or Slack message.

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Jonathan Brick is a
communications consultant

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for the U.S. Chamber of Commerce

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and companies like NASCAR and Visa.

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Here are four things he
says you should remember

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to make the most out of your next

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phone call or conference call.

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The person on the other end of the line

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is probably judging you

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on your confidence, authority and tone.

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When someone can't see you,

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they'll use every verbal
cue to size you up.

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You might be the smartest
person on the line,

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but if you don't present that way

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then you won't be judged that way.

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So make sure to use
your tone and inflection

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to make a good impression.

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We've all been on a conference call

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that was dominated by a chatterbox.

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Whatever the cause, the
blame ultimately falls

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on the person who planned the call.

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If you're the host, it's
your job to make sure

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the meeting is efficient and productive.

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Be prepared, and keep the
conversation on track.

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From your company's perspective,
and ineffective call

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means you're costing them time and money.

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You could end up wasting
half a day or more

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since meetings are notoriously disruptive

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and make it difficult to
plug back in afterwards.

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But if you run a call well,

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you'll leave each attendee
with actionable takeaways

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and concrete next steps.

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Think of conference calls

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as meetings that just
happen to be on the phone.

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Which in turn are part
of a broader skillset

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called executive presence.

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So be engaged, speak with
confidence and poise,

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and the next time your dreading

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an incredibly long email-chain,

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don't be afraid to schedule
a phone call instead.

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(inspirational music)

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- Hi, I'm Jennifer Sirangelo.

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I'm the President and CEO
of the National 4-H Council.

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We're the nonprofit partner

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to cooperative extensions 4-H program

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that serves six million kids

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in every county and parish in America.

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So like everyone else, we have
moved to full-time tele-work.

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We're, our office is in
the Washington, D.C. area

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and I live in Bethesda, Maryland.

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So I've had to set up a home office

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and I'm learning to do
things very differently.

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Here is kind of the nerve center:

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This is my laptop from work

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and then I'm using my home
computer as my reader,

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kind of where I'm trying
not to print as many things

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and be more ecologically friendly.

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So that reader has been helping me a lot.

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And then I've got my very handy-dandy

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list of tech questions.

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So I don't wanna overwhelm
our very hardworking IT teams

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so I'm keeping my
questions and calling them

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with all of them at one time.

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While I'm working at my desk

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I'm keeping my home town close by.

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I'm from Kansas City, Missouri

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and I've got my cups here for
our World Championship teams.

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So they keep me close.

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I've also got my baseball here from

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when the Royals won
the World Championship,

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World Series in 2015.

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And then here's my family pictures,

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so I'm keeping them with me.

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Obviously we are social
distancing a long distance,

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but they're close in my heart

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here with me in my office.

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And then finally I've got

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all my handy COVID-19 supplies.

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My Purell, my Clorox, and my lotion.

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I don't know about you

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but my hands are turning
into dinosaur skin

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from all the aggressive hand washing.

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So anyway, I hope you all are staying safe

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and doing your own
adjustments to the new normal.

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And I know we'll get
through this together.

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And all of us will come out the other side

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closer together hopefully

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and having learned a lot of new skills.

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So wishing you the best,
stay safe everyone!

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(running water)