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(upbeat music)

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- When people think about
emotional intelligence,

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they often think about empathy,

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but what many people forget
is that managing relationships

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also includes having hard conversations

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and dealing with conflict.

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So here are some strategies
that can help prepare you

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for a difficult conversation.

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Instead of avoiding a situation

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that you know will lead to conflict,

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give yourself some space to think about

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how you can manage it.

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Figure out the steps you have to take

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to have the conversation

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and try to focus on how you'll feel

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when you're on the other side of it.

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Enter into a difficult conversation

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without expecting a specific outcome.

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It's okay to have an idea

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about what you want from the conversation,

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but go into the meeting with an open mind

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and make sure to ask questions.

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You can't know in advance

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how the situation will play out,

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so try to be open to all possibilities,

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you may just find yourself
pleasantly surprised.

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Try to reframe conflict as an opportunity

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to practice your negotiation skills.

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What are you willing to compromise on?

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Consider how you can
make the situation one

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where you both feel good about the outcome

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and come out ahead.

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Conflict often arises between people

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who have totally different approaches,

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maybe their work styles aren't compatible

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or maybe they just
communicate differently.

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Some people are more direct,

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while others may need some time to warm up

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before they get to the point.

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Once you learn how people communicate,

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you can adapt your own behavior

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to better suit the interaction.

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At the end of the day,

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great leaders are great
relationship managers.

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(water flowing)